In the bustling economic landscape of Lahore, finding a career path that offers both financial stability and professional growth can be a challenge. However, the Customer Representative Officer role at BA Communication Services presents a remarkable opportunity for aspiring professionals. This position is not just a job; it is a gateway to the dynamic world of customer service and sales, designed specifically for individuals who possess strong communication skills and a passion for excellence.
BA Communication Services is currently seeking dedicated and talented female candidates to join their team in Gulberg 3, Lahore. Whether you are a fresh graduate looking to step into the corporate world or an experienced professional seeking a better work environment, this role offers a supportive platform to enhance your skills. With a competitive salary package, paid training, and a structured career path, this job opening is one of the most attractive options available in Lahore’s job market today.
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The demand for skilled Customer Representative Officers (CROs) and Sales Closers is at an all-time high. Companies understand that the bridge between their services and their clients is built by their frontline staff. As a CRO at BA Communication Services, you will be that vital link, ensuring customer satisfaction while driving the company’s growth. If you are ready to take charge of your career, earn a handsome income, and work in a professional call center environment, this opportunity is calling your name.
Company Overview: BA Communication Services
BA Communication Services has established itself as a reputable player in the call center and BPO (Business Process Outsourcing) industry in Lahore. Located in the heart of the city in Gulberg 3, the company is known for its professional work culture and commitment to employee development. Unlike many other firms that treat employees as mere numbers, BA Communication Services focuses on nurturing talent.
The company specializes in telemarketing and customer interaction management, serving various clients with top-tier support. They pride themselves on maintaining high standards of service quality, which is achieved through rigorous training and a supportive management style. For employees, this means working in an environment where your voice is heard, your efforts are rewarded, and your professional growth is a priority.
As a division of a larger network, the company has the tools and infrastructure to support large-scale operations. They are particularly focused on empowering female professionals, offering a secure and respectful workplace with shifts tailored to ensure work-life balance. Their philosophy is simple: “If you have talent, we have the tools.” This employee-centric approach makes them a preferred employer in Lahore’s competitive call center sector.
Job Details Table
To give you a clear and quick overview of the position, we have compiled all the essential details in the table below. Please review these specifications to ensure you meet the eligibility criteria before applying.
| Category | Details |
| Job Title | Customer Representative Officer / Sales Closer |
| Company Name | BA Communication Services |
| Location | Gulberg 3, Lahore, Pakistan |
| Employment Type | Full Time / Permanent |
| Job Industry | Call Center / Telemarketing |
| Shift Timing | Second Shift (Afternoon): 12:00 PM to 09:00 PM |
| Salary Range | PKR 35,000 – 40,000 per Month + Incentives |
| Gender Preference | Female |
| Age Limit | 17 – 30 Years |
| Education Required | Bachelors (Preferred) |
| Experience | Fresh to 6 Years (Both can apply) |
| Application Deadline | February 03, 2026 |
Job Responsibilities
The role of a Customer Representative Officer (CRO) is multifaceted and dynamic. At BA Communication Services, you will not just be answering calls; you will be managing relationships and driving sales. Below is a detailed breakdown of what this role entails:
- Customer Interaction Management: You will serve as the primary point of contact for customers. This involves handling incoming and outgoing calls with professionalism and courtesy. Your tone, pace, and clarity will define the customer’s experience.
- Sales Closing: A significant part of this role involves acting as a Sales Closer. You will be responsible for finalizing deals, explaining product benefits to potential clients, and persuading them to choose the company’s services.
- Query Resolution: Customers often have questions or concerns. You must listen actively to their issues, diagnose the problem, and provide accurate solutions in a timely manner.
- Meeting Targets: Like most performance-driven roles, you will have specific targets to meet. These could be related to the number of calls handled, the quality of service provided, or the volume of sales closed.
- Database Management: You will be required to update customer information in the company’s database (CRM). Accurate data entry is crucial for future follow-ups and record-keeping.
- Product Knowledge: You must develop a deep understanding of the products or services being offered. You cannot sell or support what you do not understand. Continuous learning is expected.
- Feedback Collection: Gathering feedback from customers is essential for business improvement. You will document customer sentiments and report them to the management team.
- Adhering to Protocols: You will follow a script or a set of guidelines to ensure consistency in communication while also using your judgment to personalize interactions where necessary.
Required Qualifications & Skills
To succeed in this competitive environment, candidates must possess a specific set of qualifications and soft skills. BA Communication Services is looking for individuals who are “market-ready” or have the potential to be molded into top performers.
- Educational Background: A Bachelor’s degree is preferred for this role. However, candidates with strong communication skills and a lower educational background may still be considered if they demonstrate exceptional talent.
- Communication Skills: This is the most critical requirement. You must be fluent in the required language (likely English and Urdu), with excellent grammar and pronunciation. The ability to articulate complex ideas simply is a must.
- Listening Power: Good communication is 50% speaking and 50% listening. You need the patience and focus to listen to customer needs without interrupting.
- Gender & Age: The role is specifically open to Female candidates aged between 17 and 30 years. This is part of the company’s initiative to provide safe and empowering employment opportunities for women.
- Computer Literacy: Basic knowledge of using a desktop computer, Microsoft Office (Word, Excel), and navigating the internet is required.
- Professional Attitude: Punctuality, dedication, and a positive attitude towards work are non-negotiable traits.
Preferred / Bonus Skills
While the qualifications above are mandatory, possessing the following skills will give you a significant edge over other applicants:
- Prior Call Center Experience: If you have previously worked in a call center, especially in a sales or support role, you will be highly preferred. Experience dealing with international clients is a major plus.
- Sales Acumen: Understanding the psychology of sales—how to build rapport, handle objections, and close a deal—is a valuable skill set.
- Customer Analysis: The ability to “read” a customer based on their tone and responses allows you to tailor your pitch effectively.
- Resilience: The job can sometimes be high-pressure. Candidates who can handle rejection gracefully and maintain high energy levels throughout their shift are ideal.
- Multi-tasking: The ability to talk, listen, and type simultaneously is a superpower in the call center industry.
Salary & Benefits
BA Communication Services understands that to attract top talent, they must offer competitive compensation. This role offers financial stability and numerous perks that make it a standout option in Lahore.
- Handsome Base Salary: The starting salary ranges from PKR 35,000 to PKR 40,000 per month. This is a solid baseline that provides financial security.
- Performance Incentives: In addition to the base salary, you have the potential to earn unlimited commissions and incentives based on your performance. High performers often double their base salary through these bonuses.
- Paid Training: The company invests in you. You will receive paid training to learn the systems, products, and soft skills required to succeed. You don’t need to worry about being thrown into the deep end without support.
- Secure Environment: For female employees, safety and security are paramount. The office is located in a safe commercial area (Gulberg), and the workplace culture is strictly professional.
- Skill Development: Working here acts as a practical MBA in communication and sales. The skills you learn—negotiation, patience, CRM management—are transferable to any future career.
How to Apply
Applying for the Customer Representative Officer position at BA Communication Services is a straightforward process. The company is actively looking to fill 35+ posts, so do not delay your application.
Step-by-Step Application Guide:
- Prepare Your CV: Ensure your Resume/CV is up to date. Highlight your communication skills, education, and any relevant experience. A well-formatted CV makes a strong first impression.
- Review the Requirements: Double-check the eligibility criteria mentioned above to ensure you are a good fit for the role.
- Click the Link: Use the official application link provided below to submit your details directly to the employer.
- Wait for Contact: Once shortlisted, the HR team will contact you for an interview. Keep your phone line open and check your emails regularly.
Note: The link above directs you to the official job posting where you can submit your application.
Interview Tips for Call Center Jobs
Securing an interview is only half the battle. To ensure you get hired, you need to ace the interview. Call center interviews are unique because they focus heavily on your speaking ability and confidence. Here are some expert tips to help you succeed:
- Focus on Voice Clarity: During the interview, speak clearly and at a moderate pace. Avoid mumbling. The interviewer is assessing how you will sound to a customer over the phone.
- Demonstrate Active Listening: When the interviewer asks a question, listen carefully and answer exactly what is asked. Do not go off-topic. This shows you can handle customer queries efficiently.
- Role-Play Readiness: Be prepared for a mock call. The interviewer might ask you to “sell them a pen” or handle an “angry customer” scenario. Stay calm, be polite, and try to find a solution.
- Highlight Your Reliability: Call centers rely on punctuality. Emphasize that you are dependable and can commit to the 12:00 PM to 09:00 PM shift without issues.
- Dress Professionally: Even though it is a call center role, dressing professionally for the interview shows that you take the opportunity seriously.
Career Growth & Related Opportunities
Many people view call center jobs as temporary, but they can actually be the foundation of a long and lucrative career. At BA Communication Services, the path to growth is clear.
Starting as a Customer Representative Officer, you can progress to become a Senior Sales Executive or a Team Leader within a year or two, depending on your performance. From there, opportunities open up for roles such as Floor Manager, Quality Assurance Specialist, or Trainer.
The skills you acquire in this role—specifically Sales Closing and Customer Analysis—are highly valued in other industries as well. Whether you move into banking, real estate, or digital marketing later in life, the persuasion skills you master here will always be an asset. Additionally, the call center industry in Pakistan is booming, with thousands of jobs being created annually. Establishing yourself in this sector now ensures long-term job security.
If this role isn’t the perfect fit, don’t worry; you can explore our complete list of latest jobs in Lahore to find an opportunity that matches your skills.
FAQs Section
Q1: Do I need prior experience to apply for this job?
A: No, prior experience is not strictly required. The company welcomes fresh graduates and provides paid training. However, having experience is a bonus and may help you secure a higher starting package.
Q2: Is this a remote/work-from-home job?
A: No, this is an on-site position based in Gulberg 3, Lahore. You will be required to work from the office to ensure data security and team coordination.
Q3: What are the shift timings?
A: The job is for the Second Shift (Afternoon), running from 12:00 PM to 09:00 PM. This timing is often convenient for those who have morning commitments or prefer starting their day a bit later.
Q4: Is the salary fixed?
A: There is a fixed base salary between PKR 35,000 and 40,000, but a significant portion of your potential earnings comes from performance-based incentives, which can substantially increase your take-home pay.
Q5: Can male candidates apply?
A: The current job listing specifically mentions a preference for Female candidates. It is advisable to check other listings from the same company if you are a male applicant.
Conclusion
The Customer Representative Officer role at BA Communication Services is more than just a vacancy; it is an invitation to join a thriving community of professionals in Lahore. With a lucrative salary package, a supportive environment for women, and the chance to learn high-demand sales skills, this position checks all the boxes for a great career starter.
If you meet the criteria—especially if you are a female residing in Lahore with a Bachelor’s degree and a knack for communication—you should not let this opportunity pass. The combination of a fixed salary plus incentives provides the perfect balance of security and motivation.
For professionals interested in comparing market rates across major cities, check out the best Sales Officer jobs in Karachi to see how salaries differ by region.
Take the first step towards a financially independent future today. Review the details, prepare your application, and apply using the link provided. Your future self will thank you for seizing this opportunity!
Disclaimer:
Note: This job information is sourced from official or publicly available listings. We are not the direct employer. Always verify details from the employer’s official website or during the interview process before applying or sharing personal information.
